Head of Programme Management

The Site Based Mentoring Program provides high-quality youth mentoring services to BBBS participants, including youth, volunteer mentors, and Caregivers, across school-based and corporate partner sites across the Twin Cities. The program is designed to foster safe, consistent, and positive mentoring relationships between youth (grades 2-8) and adult mentors.

Site-Based Mentoring includes two primary program models:

In-School Mentoring

Mentors meet one-on-one with their mentee during the school day, typically over lunch, at assigned school sites. Site Based Program Coordinators support match quality by providing activity ideas, ensuring consistent attendance, and monitoring relationship health through ongoing check-ins with participants and school staff.

Beyond School Walls (BSW)

Mentors meet with mentees at corporate partner sites where youth are transported for structured group-based mentoring sessions. This model includes facilitated programming and requires staff to coordinate session flow, activities, and engagement across sites. Youth are transported via arranged buses between school and corporate partner sites, and coordinators may accompany and support participants during transportation as part of facilitated programming.

Across both program models, the Site-Based Mentoring team delivers high-quality customer service, ongoing match support, and programming with a strong emphasis on child safety and positive youth development.

The Site Based Program Coordinator serves as the primary point of contact for participants and site partners at assigned school and corporate sites. Coordinators support recruitment, enrollment, participant assessment, match support, program delivery, and documentation in alignment with BBBSTC quality and child safety standards.

Coordinators are cross-trained across all core functions of the role, including participant support, youth enrollment, child safety, program delivery, and site-based relationship management. While assigned to specific caseloads and sites, they serve as the day-to-day BBBSTC representative at those locations, supporting consistent communication and strong program implementation.

In addition to direct service responsibilities, coordinators hold ownership of designated program functions that support team-wide operations and ensure consistent delivery across sites and program models.

Hybrid with in-person requirements in our Minneapolis, MN office and program sites across the great Metro and surrounding areas

Monday-Friday, 40+ hours a week, no more than 80 hours bi-weekly – including evenings, and weekends when necessary.

Full-time, Non-Exempt

Manager of Site Based Mentoring

Provide high-quality match support to youth, volunteers, and families

Engage participants through regular communication, coaching, resource connections, and program interactions across both program models

Identify and recommend appropriate mentor–youth matches based on participant assessments

Monitor match relationships with a focus on child safety, engagement, and relationship quality

Connect participants to internal and community-based supports, as appropriate

Support participant surveys and match outcome tracking

Youth Recruitment & Enrollment

Interview and assess youth for program eligibility

Lead youth recruitment at assigned program sites

Collaborate with Community Engagement & Recruitment staff on volunteer recruitment efforts

Ensure consistent application of child safety and mandated reporting practices

Site-Based Relationships & Operations

Serve as BBBSTC’s primary representative at assigned school and corporate sites

Maintain strong working relationships with site staff to support effective program delivery

Coordinate day-to-day communication and logistics with participants and site partners

Support consistent program implementation and participant experience across sites

Implement grant requirements when applicable

Maintain organization of program materials and supplies

Support additional operational projects as assigned

Support development and refinement of program curriculum and engagement materials

Coordinate and support programming such as Big Meetups and other participant engagement events

Partner with Free Arts and other BBBSTC programs during summer months to enhance seasonal programming and support enrichment activities during lower-volume program periods

Documentation & Quality Assurance

Support survey administration and data collection

Ensure documentation quality and compliance with agency standards

Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance

Stay informed about community needs, resources, and networks through collaboration with Community Based Match Engagement Coordinators and Manager of Participant Resources

Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization

Represent BBBS well in the broader community

Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach

Baccalaureate degree in social services, youth work, education or related field or meet one of the following qualifications:

Within 6 months of completing bachelor’s degree

AA degree and 2 years relevant work experience

High school diploma/GED equivalent and 4 years of relevant work experience

Previous experience working with youth and families

At least 1 year of experience facilitating youth programming

Prior experience with project management preferred

Knowledge of youth development, past experience supporting youth development and other related programming and supports strongly preferred

Access to reliable transportation and ability to provide proof of valid car insurance required

Skill in communicating effectively with adults and children

Flexible and a self-starter; able to manage multiple concurrent projects while also being highly detail-oriented with an attention to quality

Demonstrated ability to lead accessible and effective communication to diverse audiences with a deep commitment to Justice, Equity, Diversity and Inclusion

Cultural competency and experience working with diverse youth and families

Ability to build and maintain partnerships

Strong writing skills and the ability to communicate professionally with external constituents

Ability to work proactively to solve problems and resolve conflicts with volunteers, youth and parents

Ability to maintain a flexible schedule, including evening and weekend hours, to accommodate the schedule of program participants

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

Create and support mentoring relationships that ignite the power and promise of youth

Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement

Justice, equity, diversity, and inclusion are integral to our mission and values at BBBS. Our generous employment package includes medical, dental, vision and pet insurance, employer-paid short & long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.

We recognize the need for flexible scheduling and remote work. We pride ourselves on our flexible scheduling and hybrid workspace. We uphold this commitment through staff surveys, stay interviews, professional development, and quarterly staff culture trainings. In addition, we hold monthly all staff meetings and gatherings, and provide the opportunity to join affinity groups (BIPOC, LGBTQIA+, Mental Health, and White Bodied Accountability), and agency committees (Values in Action, Engagement & Connection, and Building & Safety).