Customer Care Concierge I, Full-Time

Position: Concierge
Shifts, Time, and Days: FULL TIME

Pay Range: $17.00-$18.00 per hour

IVY AT HAWAII KAI is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence.

We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity, Teamwork, Compassion, Commitment, Resilience.

With communities across California, Hawaii, Colorado, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holidays

Complimentary Meals

Bonus Opportunities

Company Paid Life Insurance

Team Member Discount Program (LifeMart)

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values.

Responsibilities

Provide all residents, guests, and visitors with exceptional customer service.

Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.

Monitor the Emergency Alert System and immediately respond to every call.

Effectively manage business center and process incoming and outgoing mail.

Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.

Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications

Must be at least 18 years of age.

High school diploma or equivalent.

Prefer two (2) years of experience in a hospitality setting or prior senior living community.

Excellent customer service skills.

Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)

Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.

Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests

For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.

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