Head of Operations & Business Management

Restaurant Director of Operations (DAO)

At Wendy’s, powered by HAZA Foods , we believe in creating a welcoming and supportive environment where leaders thrive, teams grow, and guests feel at home. As one of the largest Wendy’s franchise operators in the U.we are committed to quality, opportunity, and success-both in our restaurants and for our people.

The Director of Operations (DAO) oversees the day-to-day operations of an assigned market, ensuring the efficient and effective management of all aspects of the business across multiple restaurant locations. This role is responsible for driving operational excellence, developing restaurant leadership, improving financial performance, and ensuring compliance with Company standards. The Director of Operations partners closely with Restaurant General Managers and support teams to execute strategic initiatives, optimize business results, and deliver exceptional guest experiences.

This position requires partial travel throughout the assigned market to support restaurant operations, coach and develop leaders, conduct operational visits, perform business reviews, and ensure consistent execution of Company standards across all assigned locations.

Strategic Planning and Execution

Develop and implement operational strategies to achieve business goals.

Operational Management

Oversee the daily operations of multiple restaurant locations.

Ensure compliance with Company policies, food safety standards, and all health and safety regulations.

Conduct regular restaurant visits to evaluate operational performance and identify opportunities for improvement.

Prepare, manage, and monitor budgets for assigned restaurants.

Analyze financial statements, labor reports, food cost reports, and operational metrics to identify opportunities for improvement.

Monitor inventory management, ordering, and supply chain execution.

Ensure accountability for cash handling, inventory controls, and loss prevention procedures.

Staff Management and Development

Conduct regular performance evaluations and provide constructive coaching and feedback.

Customer Service and Quality Control

Ensure exceptional customer service and consistent food quality across all locations.

Monitor customer feedback and implement action plans to improve guest satisfaction.

Ensure restaurants consistently meet Wendy's brand standards.

Partner with the Marketing Team to implement promotional campaigns and local marketing initiatives.

Analyze market conditions and competitor activity to identify business opportunities.

Evaluate and implement technology solutions that improve restaurant operations.

Leverage restaurant management systems and reporting tools to drive business decisions.

Compliance and Reporting

Ensure compliance with all Company policies and applicable federal, state, and local laws.

Prepare and present operational and financial reports to senior leadership.

Maintain accurate business records and documentation.

Ensure restaurants are audit-ready and maintain compliance with food safety, labor, and operational standards.

Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.

Minimum 7-10 years of progressive restaurant operations experience.

Minimum 3-5 years in a multi-unit leadership role overseeing multiple restaurant locations.

Strong financial analysis, budgeting, and business planning skills.

Knowledge of restaurant management systems, labor management, and operational technology.

Strong organizational and time management skills.

Partial travel is required throughout the assigned market , including regular visits to restaurant locations for operational oversight, coaching, training, business reviews, audits, and leadership development.

Frequent travel between restaurant locations is expected, with occasional overnight travel as business needs require.

This position may require working evenings, weekends, and holidays.

Ability to work in a fast-paced environment and effectively manage multiple priorities.

Ability to handle high-stress situations while maintaining professionalism and sound business judgment.

Performance-based bonus opportunities.

Medical

Paid time off and Company holidays.

As the Director of Operations , you play a critical leadership role in driving the operational, financial, and cultural success of multiple districts within your assigned market. Through strategic leadership, operational excellence, financial accountability, and people development, you will help strengthen restaurant performance, develop future leaders, enhance the guest experience, and uphold the Wendy's brand standards. Your leadership directly contributes to the continued growth, profitability, and long-term success of HAZA Foods .

HAZA Foods is an equal opportunity employer and is committed to fostering an inclusive, diverse workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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