Head of Service Management

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. Service Supervisor - DH Pace Company, Inc.

DH Pace Company, Inc. in Austin, TX, is hiring a Service Supervisor for our Commercial Operations team! ensuring customers' preferences are met

Provide immediate problem-solving assistance to office staff or service technicians

Constantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitability

Track for jobs completed and place follow up calls to customers to ensure expectations were met

Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing

Responsible for timely completion of all administrative paperwork associated with this position

Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary

Participate in planning process and establishing department goals and objectives

Other duties assigned by manager

Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered

Ability to effectively communicate with the customer and represent the company in a professional manner

Strong aptitude for technical applications and mechanical systems

Comprehensive medical, dental, and vision coverage - available your first full month

• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.