Operations Support Lead

: Operations Support Lead -(2400226) Position Information

TxDOT's Transportation Programs Division is looking for an Operations Support Lead. This position will serve as the primary liaison between business units and technical professionals for the Engineering Operations customer support management. We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let's talk!

At TxDOT we value employee work-life-balance. In keeping with our commitment to this, our employees benefit from a wide array of programs and activities that include telework, flexed and compressed work schedules, wellness leave incentive, in-house wellness center, career development programs, tuition assistance, and various other benefits

Work Location : 6230 E Stassney Lane Austin, TX 8744

Minimum Salary : 66,259.00 Maximum Salary : 108,666.00 Pay Basis : Yearly FLSA Status : Exempt Work Locations : Stassney Hq - Main 6230 East Stassney Lane Austin 78744 Travel : Yes, 5 % of the Time Shift : Day Job Shift Details : 40 Location Flexibility : Hybrid Benefits and Perks

At TxDOT, we value employee work-life balance. In keeping with our commitment to this value, our employees benefit from a wide array of programs and activities that include:

• Low Turnover
• Retirement Pension
• Alternative Work Schedules
• Paid Leave/Holidays
• Health Premiums paid at 100% for full-time employees
• On the Job Training
• Tuition Assistance Program
• Comprehensive Wellness Program/Wellness Leave Incentives
• Career Development Programs/Opportunities for advancement

For a complete list of our total compensation package please visit our website at: Total Compensation Package To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Position Description

Leads technical and professional employees performing high-level, professional or consultative work requiring highly specialized program or project management knowledge. Work involves the establishment of objectives, guidelines, procedures, schedules, priorities and/or methods for achieving program, project or operational goals and activities on behalf of the Transportation Programs division. Work requires extensive contact with high-level executives and governmental agencies. Serves as a Lead Worker. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Essential Duties:

• Evaluates statistical data, interprets results and prepares reports on effectiveness of program activities.
• Applies organizational change management techniques to promote an empowered and innovative culture, Product management practitioners, self-sustaining teams and a culture of sharing and safety
• Oversees and provides guidance to staff in the development and integration of new methods, policies and procedures.
• Oversees the establishment of goals, priorities and objectives consistent with the agency's strategic plan.
• Oversees planning, preparation and coordination of special meetings, workshops and conferences.
• Oversees strategic long- and short-range planning, modeling activities and/or the evaluation and development of policies.
• Oversees the development and implementation of effective techniques for evaluating agency or district programs.
• Oversees the evaluation, interpretation and dissemination of legislative information and/or preparation of operational and financial impact analyses of legislative proposals.
• Presents information on various programs, projects and activities at public and professional meetings, seminars and conferences.
• Researches, plans, coordinates and develops programs, projects, activities, or procedures to increase productivity.
• Serves as a liaison and division contact in area of expertise.
• Serves as a lead worker to TxDOT employees by serving as a resource for complex questions and providing technical training; providing input on employees' career conversations; approving employees' leave requests to ensure operations coverage; and presenting workflow and operational updates to the supervisor/manager.
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education : Bachelor's Degree in a related discipline. Relevant experience may be substituted for education on a year per year basis. Substitutions for Minimum Qualifications

Experience : 5 years' experience in staff administration, business analysis, project or program administration. (Experience can be satisfied by fulltime or prorated parttime equivalent). Related graduate level education may be substituted for experience on a year per year basis.

Licenses and Certifications : Valid driver's license. This position requires driving a state vehicle.

Preferred Qualifications:

• Bachelor's Degree in a related discipline
• Business Management, Communications, or Project Management bachelor's degree
• Supervisory Experience
• Operational Change Management, Process Improvements, Continuous Improvements

Competencies:

Extensive knowledge of:

• Applicable analysis methodologies
• Statistical analysis methodologies and reporting procedures
• Applicable governmental laws, rules and regulations specific to area of responsibility for safeguarding information and information technology related systems
• Program/project planning, development, and management methodologies.
• Applicable laws, rules, and regulations

Considerable knowledge of:

• Communication strategies, policies and methods
• Persuasion and negotiation of critical issues

Expert skill in:

• Establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks
• Directing and establishing objectives; clarifying roles and responsibilities through individual performance plans; monitoring and measuring performance against goals; evaluating results and making necessary adjustments to meet deadlines
• Developing, interpreting, and implementing policies, procedures, and technical information
• Facilitating groups using effective communications methods; contributing to and guiding groups in defining objectives, staying on task and reaching consensus; soliciting participation, challenging ideas and summarizing accomplishments and planned actions
• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to functional area

Proficient skill in:

• Speaking to present images and ideas in a clear, concise, organized, and interesting manner to optimize audience understanding and keep the group focused
• Communication of complex ideas and information clearly, concisely and effectively
• Leading, assigning, reviewing, and monitoring the work of others
• Planning and coordinating workshops, seminars and task force activities
• Prioritizing and organizing work assignments

Ability to:

• Shows integrity and ethical behavior; respects confidentiality, business ethics and organizational standards
• Initiates and supports quality management activities and performance management measures to provide the highest quality products and services that meet the needs and requirements of internal and external customers
• Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals

Other Attributes:

Physical Requirements and Working Conditions:

• Light work: Lift up to 20 lbs. at a time and frequently lift or carry objects up to 10lbs.
• Sitting-prolonged periods of time
• Standing-prolonged periods of time
• Talking expressing or exchanging ideas by spoken words
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment: Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

Job : Exec/Admin/Clerical/Legal Schedule : Full-time Employee Status : Regular Job Type : Standard Job Level : Non-Management Job Posting : Jan 19, 2024, 11:28:35 AM Unposting Date : Feb 2, 2024, 11:59:00 PM State Job Title/s : Program Specialist VII State Job Code/s : 1576 Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

Applicant Information

The Texas Department of Transportation is an Equal Opportunity/Affirmative Action Employer, and does not tolerate discrimination in the workplace. We are committed to a diverse and inclusive workplace. All employment is decided on the basis of qualifications, merit and business need.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information