Head of Internal Communications

The Communications Coordinator is responsible for managing all incoming guest communications, including phone calls and chat messaging, while supporting hotel operations through administrative coordination. This role ensures efficient routing of information, timely responses, and exceptional service delivery across all communication channels. This position is part of the Front Office team, reporting to Front Office Management.

Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed

Provide accurate information about hotel services, amenities, events, and local area details

Handle guest requests, concerns, and complaints with professionalism and urgency

Manage wake‑up calls, messages, and internal communications in a timely and accurate manner

Operate and maintain the hotel’s communication systems, including switchboard, PMS, and messaging tools

Coordinate and fulfill special guest communication requests for rooms and events

Ensure all communication equipment is maintained and functioning properly

Perform administrative tasks and support overall Front Office operations as needed

High school diploma or equivalent experience

1–2 years of experience in an administrative, customer service, or hotel environment preferred

Strong verbal and written communication skills with a warm and professional demeanor

Proficiency in English (reading, writing, and speaking)

Strong computer skills, including Microsoft Office and property management systems (Opera preferred)

Ability to learn and navigate multiple software systems simultaneously

Flexible availability to work mornings, evenings, weekends, and holidays

401(k) Retirement Plan

Excellent training and development opportunities

Full‑time schedule, including mornings, evenings, weekends, and holidays

Candidates must have valid authorization to work in the United States at the time of application

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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