Head of Customer Operations

About Gap Inc.At Gap Inc., Our ambition is to become a high-performing house of iconic American brands that shape culture.Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.Old Navy democratizes style with quality and value for all. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.About the roleIn this role, you will be responsible for meeting the people, cost, and service metrics while utilizing the latest in technology and innovation while motivating and coaching employees. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.What you'll do Drive accountability and standardized best practices and leverages support functions to optimize operational performance while meeting goals Ability to enhance our working together platform by driving a high performing team through engagement of our employees Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions Embrace continuous improvement through agility, process development and positive change to identify best solutions Act as employee advocate by adhering to open door policy, supporting policy and procedure and maintaining effective communicationWho you are Strong problem-solving, decision quality and implementation Strong communication and interpersonal skills Ability to build and sustain culture through the collaboration with team and/or business partners Knowledge and understanding of work specific to distribution centersBenefits at Gap Inc.Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.Employee stock purchase plan.*Medical, dental, vision and life insurance.*