Receptionist/Care Management Position

Client Care Receptionist

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine's core values as we complete daily tasks, provide services to clients and care for our animals.

As the Client Care Receptionist at LifeLine Animal Services, you will serve as the first point of contact for clients and visitors, managing all phone calls, emails, and voicemail inquiries. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Manage the main phone line, answering incoming calls promptly, providing information, and redirecting inquiries to the appropriate shelter staff or department.

Compassionately, provide information to clients about shelter services, adoption procedures, lost and found animals, and general shelter policies via phone and email.

Exhibit exceptional stewardship by maintaining accurate records of all client interactions, including phone calls, emails, and voicemails, and ensure that all inquiries are logged properly in the system.

Courageously support LifeLine's mission to save lives by having comprehensive knowledge of all shelter operations and programs.

Perform basic data entry and assist with administrative duties as needed.

Monitor phone lines to ensure prompt response times and ensure that no client inquiries are missed.

Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset when working with clients and visitors.

Help build a community of animal welfare advocates by supporting and engaging the volunteers at LifeLine Animal Project.

Continue education by participating in LifeLine's 40-hour annual training requirement.

Previous experience in customer service, receptionist, or administrative roles.

Passion for animal welfare and commitment to the LifeLine mission.

Proficient in basic computer skills and experience with data entry.

Knowledge of animal behavior and basic medical terminology preferred.

Bilingual proficiency is a plus.

Minimum of high school diploma or equivalent.

• 18 years or older.
• Experience working in an animal shelter or veterinary clinic preferred.

May have to handle dogs and cats that are stray, injured, diseased or vicious.

LifeLine Animal Project