VP, Head of Product Management

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Personalization & Customer Insights Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will drive the strategy and execution of ML-powered personalization and next-best-action capabilities for marketing and servicing across mobile, web, contact center, branch, and marketing channels. You will translate research and analytics into clear roadmaps, partner with Data Scientists and ML Engineers to design and iterate LLM/ML models, run experiments to validate impact, and deliver measurable outcomes while upholding privacy, consent, and fairness standards.

Develop a product strategy and product vision that delivers value to customers

Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition

Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Define and own the strategy and roadmap for operating‑memory data products: what customer signals are needed, how they are represented, governed, and retrieved safely, and how they are delivered to the agent and domain agents at the right time

Lead the development of ML-powered personalization and next‑best‑action capabilities for marketing and servicing; Translate user research and analytics into epics, user stories, and acceptance criteria; manage the product backlog and delivery across discovery, launch, and continuous improvement

Collaborate closely with Data Scientists and ML Engineers across the model lifecycle (design, training, evaluation, deployment, monitoring) for LLM/ML-based solutions

Champion an API‑and‑event-driven architecture on cloud infrastructure to ensure scalable, reliable delivery of context and signals across channels. Establish and track product KPIs for engagement, quality, and business outcomes; ensure delivery against time, cost, and quality targets

Uphold responsible AI and data practices in partnership with risk, privacy, and compliance teams, including consent management, and fairness to provide people leadership, mentor product managers, foster a culture of experimentation and measurable outcomes, and influence cross‑functional partners

5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven product management leadership delivering AI-powered products to production in customer-facing environments, in close partnership with Data Scientists and ML Engineers across the model lifecycle
• Experience defining and shipping data products that support agentic assistants (e.g., Proficient knowledge of the product development life cycle, including discovery, requirements definition, and backlog management (epics, user stories, refinement, PBR, JIRA)
• Strong data literacy and the ability to turn user research, journey insights, and product metrics into decisions and roadmaps that deliver on time, cost, and quality
• Excellent people leadership and stakeholder management: mentoring product managers and influencing partners across Product, Design, Engineering, Marketing/Servicing, and business teams
• Experience with API-first delivery on cloud (e.g., AWS) and coordination across multi-channel experiences (mobile, web, contact center, branch, marketing). Clear, structured communicator with strong written and presentation skills

agentic assistants, personalization, recommendations), including model evaluation and iteration with Data Science partners

BS or MS in Engineering, Data Science, or a comparable field of study

Knowledge of current digital banking trends and customer experience patterns, and familiarity with privacy, consent, and fairness considerations in AI

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

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