Head of Operations Management (m/w/d)

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Supervises daily warehouse operations, coordinating departments, maintaining workflow efficiency, and supporting P&L targets and operational objectives. This position involves supporting production processes, assisting with budget management, and ensuring compliance with company policies and industry regulations.

1st Shift: 6:00AM - 2:30PM, Monday-Friday

Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, ensuring tasks are completed accurately and on time.

Assists in P&L forecasting and analysis, alongside labor planning and scheduling.

Enforce operational policies and procedures to improve workflow efficiency.

Offer suggestions for ongoing process enhancements and support the implementation of new procedures.

Instill a culture of on-time delivery, timeliness, and adherence to quality standards throughout the organization.

Provide first level of support for any escalated issue during work shift.

Provide leadership and guidance to warehouse staff, fostering a positive team culture and providing performance feedback.

Collaborate with cross-functional teams to coordinate operations and address customer needs.

Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.

Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.

Utilize warehouse management systems and technology tools to track inventory and monitor performance metrics.

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.

All other duties assigned, based on the business the warehouse supports.

Skilled in managing a busy workload, organizing tasks, and consistently meeting deadlines.

Possess solid analytical and numerical abilities, capable of analyzing data and spotting trends to support decision-making.

Able to work independently and engage actively in warehouse operations.

Familiarity with warehouse management systems (WMS), inventory control software, and MS Office.

Exhibits problem-solving skills and decision-making capabilities, with a focus on achieving results and continuous improvement.

Basic understanding of Project Management principles and the importance of meeting deadlines.

Strong computer skills, including proficiency in Microsoft Office.

Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.

Experience in supervising temporary staff.

Bachelor's degree preferred in a related field or equivalent work experience.

Weekly pay every Thursday

Monthly Incentive Bonus

Health, Dental, Vision, & Prescription Coverage

Paid holidays, vacation, & sick/personal time

Health insurance

Dental insurance

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. CA Residents only click here to view CTDI's California Privacy Notice Agreement.

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