Head of Operations, Managed Transportation

The Operations Manager reports directly to the management of a small to large size transportation Service Center. Complexity of the job includes responsibility for up to 450 or more employees while overseeing a diverse range of LTL operations across multiple shifts within a fast-paced environment and within various weather conditions on the dock. This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers. The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.
Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules.
Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.
Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager.
Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations.
Ensure timely pickup and delivery of freight and verify freight for all billing
Observe loading of trucks for proper handling and distribution of freight for transport
Enforce all safety measures in regard to balance of freight for safe operation of trucks
Oversee service center operations to ensure customer satisfaction while minimizing costs
Direct investigations into causes of customer complaints and recommend solutions to correct them
Assist with the coordination of drivers and assign trucks and delivery routes for pickup and delivery of freight
Record all pertinent information on transport of freight including time of departure, delivery, etc.
Conduct safety training as needed following accidents, a workers compensation incident, road observations and notices of violations
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred.
Knowledge of all aspects of an LTL service center preferred
Must have good computer skills (AS/400 & MS Office a plus)
Customer Service focus
Some travel required
Excellent planning and organization skills
Knowledge of hazardous materials preferred
Must be able to work any shift including nights and /or weekends and in any weather condition
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.