Full Time - Client Services Rep

Enrollment Services Representative
Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.
Duties and responsibilities include but are not limited to:

Assists in processing academic records
Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
Assists students with completing necessary forms; validates forms for accuracy; process as required
Accesses, inputs, and retrieves data from BANNER and other data systems.
Maintains files and records; utilizes scanning technology to update electronic files.
Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
Provides scholarship and student loan information
Answers questions regarding status of Standards of Academic Progress
Receives Emergency Funds requests
Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
Accepts Selective Service Information
Informs student of academic status and accepts appeal for readmission
Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
Rotates between in person and electronic customer service duties
Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Performs other related duties as assigned
Required:

Associate Degree
Two (2) years of equivalent full-time clerical experience in an office environment.
One (1) year of equivalent full-time experience in student services in an educational setting.
Experience with an integrated student software system
Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, BlackBoard
Ability to exercise good judgment and discretion in the performance of regular work.
Excellent written, verbal and interpersonal communication skills
Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone.
Ability to perform detailed work with a high degree of accuracy and attention to detail
Ability to handle multiple tasks and effectively prioritize work.
Sensitivity to appropriately respond to the needs of the community.
Preferred:

Bachelor's Degree
Five years direct student services work experience at a higher education institution
Knowledge and experience with Banner student information and related student transaction systems
Work Environment/Physical Demands:
Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch. Must be able to frequently talk or hear. Must be able to work in a fast-paced environment with a moderate noise level.
Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.
SEIU Full-Time Position: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 07. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Target Hiring Rate: Minimum salary $46,105.00/annually
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.