Head of Operations & Business Management

OPERATIONS MANAGER

As an Operations Manager supporting the CIO Infrastructure Services (CIS) program, you will lead enterprise‑wide operational service delivery across one of the Intelligence Community’s largest, most complex IT infrastructures. You will manage operational performance across 250+ global sites, ensuring the reliability, security, and availability of mission‑critical systems that power intelligence production and global defense operations.

You will partner closely with the Program Manager, Deputy Program Manager, service leads, and Government counterparts to ensure seamless execution of enterprise operations—including server compute, storage, virtualization, network services, end‑user environments, data center operations, identity and access management, patching, monitoring, and incident response. Your leadership ensures the Defense Intelligence Enterprise remains connected, resilient, and mission‑ready.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT

Lead day‑to‑day IT operations for the DoDIIS Enterprise, ensuring 24/7/365 availability, performance, and reliability across all CIS service towers

Oversee global Tier 2/Tier 3 operational teams supporting server compute, storage systems, load balancing, virtualization, PKI, patching, monitoring, database services, endpoint services, and data center operations

Direct the response to high‑visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions

Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady‑state operations with minimal disruption

Drive alignment with ITIL/ITSM processes—including Incident, Problem, Change, and Configuration Management

ensure compliance with SLAs, KPIs, and performance objectives

Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery

Coordinate across CONUS and OCONUS sites to maintain enterprise operational readiness, service continuity, and security posture

Ensure adherence to the client, DoW, and IC policies—including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements

Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices

Provide leadership, mentoring, and direction to geographically dispersed teams supporting mission‑critical operations

Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes

Bachelor’s degree in IT, engineering, cybersecurity, management, or related field (Additional years of experience may be substituted for degree)

8+ years of experience managing enterprise IT operations or mission‑critical IT service delivery

5+ years of experience leading operations teams within the DoW, Intelligence Community, or federal environments

Proven experience managing large‑scale, multi‑site operations environments

Strong understanding of enterprise IT domains: server compute, storage, networking, virtualization, monitoring, patching, identity services, and data center operations

Strong communication, crisis management, and stakeholder engagement skills

Demonstrated ability to manage distributed technical teams across dispersed locations

ITIL v4 Foundations certification

Experience supporting the client, DoDIIS, or IC enterprise operations

Familiarity with CMMC, NIST 800‑53, policies, and RMF processes

Experience using ServiceNow/Service Central, SolarWinds, SCOM, or similar enterprise monitoring and workflow systems

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.