Concrete Dispatcher/Customer Service

Are you energized by fast-paced environments where every decision impacts customer satisfaction and team success? At SRM Concrete, our Central Dispatch team is the heartbeat of our operation—connecting customers, drivers, and plants to deliver exceptional service and build America’s future. If you’re ready to grow your career in a role where your attention to detail, communication skills, and commitment to customer service truly matter, SRM Concrete wants you on our team.

Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.

Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.

Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.

Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.

Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.

Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.

Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Proven ability to multitask and thrive in a fast-paced, customer-focused environment.

Passion for delivering outstanding customer service in every interaction.

you build trust with customers and teammates alike.

proficiency with Microsoft Office and dispatch/logistics software is a plus.

Commitment to safety, quality, and operational excellence.

Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.

Ability to work in a high-volume office setting with frequent communication across multiple locations.

SRM Concrete (Smyrna Ready Mix) is a family-owned, values-driven leader in the ready mix concrete industry. Founded in 1999 with a single plant in Smyrna, Tennessee, we’ve grown to over 600 locations nationwide by focusing on quality, integrity, and service. Our mission is to serve our customers, our communities, and our team members with excellence—every load, every day.

Why Join SRM Concrete?

Impact: Play a pivotal role in ensuring our customers’ success and our company’s reputation for service.

Exceptional Benefits: Low-cost medical, dental, vision, STD, LTD, and life insurance; paid holidays; We support each other, recognize a job well done, and believe in doing what’s right—on the job and in the community. At SRM Concrete, you’re more than a dispatcher—you’re a valued team member helping to build America’s future.