Remote Emergency Dispatchers

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This range is provided by Infosoft, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.00/hr - $18.00/hr
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Location: Irving, TX - (We have two Shifts)
(SHIFT I: 6:00 AM to 2:00 PM Central time)
Note: The training class is Monday-Friday, 10:00 AM-6:00 PM, and last for 4 weeks.
(SHIFT II: 2 PM to 10 PM Central time)
Note: Training will be Monday through Friday, 10 AM - 6 PM. After training, the operator would be moved to their permanent schedule, 2 PM - 10 PM. Days off vary depending on the need for coverage; more than likely, the new hire would be working on the weekends.
We are looking for an Emergency Dispatcher.
Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
Receives, processes, and dispatches emergency calls to responsible agencies or customer contacts.
Provide outstanding customer service by receiving calls from customers who require service or information regarding their accounts.
Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
After dispatch, logs are called into the system activity report.
Generate statistical or investigative reports for management.
Continuously monitor the alarm signal queue for prioritized response.
Document all calls with appropriate resolution codes and notes.
Provide quality customer service on every call.
Exercise good listening skills.
Communicate clearly and effectively with customers and agencies.
Manage the length of calls. Attend monthly training sessions.
Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving customer interaction skills.
Requirements:
High School Diploma or GED.
Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
1-3 years of Customer Service experience.
Prior security call center experience is preferred.
ACD knowledge is helpful.
Good verbal and written communication skills are required to effectively communicate over the telephone.
Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
Ability to navigate a computerized data entry system or other relevant applications.
Knowledgeable in Microsoft Windows (Word) and the internet.
Seniority level Seniority level Associate
Employment type Employment type Contract
Job function Job function Customer Service
Industries Automation Machinery Manufacturing
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