Head of Marketing Management Remote (m/f/d)

Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Participate in external marketing and team building activities as requested.Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies. Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.Education and/or Experience RequiredMinimum of five years collision repair industryMinimum of three years of management ICAR Platinum certification preferredEstimating license if applicable in the stateRequired Skills/AbilitiesAbility to read and understand financial statementsExtensive estimating experiencePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option available About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.SummaryLocation: Remote, North Carolina; NC Durham - 300136Type: Full time