Support Services Person ll

Founded in 1937, Advancial is one of the nation’s longest‑standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.

We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

Administer daily ACH operations, including files, exceptions, returns, reclamations, fraud requests, outside‑FI inquiries, and balancing.

Balance shared branch deposits, related general ledgers, and assigned GL accounts.

Fulfill debit/credit card orders, including instant‑issue and overnight requests, and verify processor activity.

Coordinate lost/stolen card actions, fraud cases, and daily transaction monitoring.

Oversee Zelle operations, including balancing, reporting, and member inquiries.

Support electronic services (iPayment, A2A, indirect, bill payer, AmpliFi Rewards) and research payment or transfer discrepancies.

Deliver member support, maintain product knowledge, utilize required systems, and provide backup for Access Services functions.

Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.

Associate’s degree or equivalent from a two‑year college or technical school, or two years of related experience/training, or an equivalent combination of education and experience.

This hybrid role at our Dallas corporate office offers a compensation range of $23 to $28 per hour.

Advancial is a place where careers grow, communities thrive, and your work truly matters. We provide comprehensive healthcare, life insurance, and 401(k) benefits—but that’s just the beginning.

Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO—free for you and your loved ones, with only taxes to cover.

Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.

J-18808-Ljbffr Advancial Federal Credit Union