Seamstress - Production

S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.

Use all systems to manage the customer flow to deliver five-star customer experience.

Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs.

Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service.

Proactively address customer concerns with confidence. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Assists stylists in closing sales by consulting with customers regarding gown fit and customization.

Maintain a high standard of dress that complies with the Dress Code Policy.

Greets and escorts all alterations customers to and from alterations appointments.

Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.

Responds promptly to all customer questions by providing product and service information.

Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty.

Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.

Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.

Resolve customer service issues in a swift and effective manner that complies with company guidelines.

Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.

and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials: High school diploma or equivalent degree

Prior sewing experience required, preferably in bridal and/or special occasion production environment.