Operations Management Lead - Remote / Telecommute

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Fivetran + dbt Labs is building data pipelines to power the modern data stack for thousands of companies.

We're looking for a Lead Company Operations Manager to join the COO Office — the team responsible for setting the pulse of the company: developing our strategies, holding leaders accountable for executing them, and taking on the cross‑functional work that lacks a clear owner.

This role owns Leadership Operations: the standing forums and rhythm through which NewCo's leadership runs the business. You will own the mechanics behind our board meetings, help run the ELT's operating rhythm and quarterly Strategy Days, and make sure the decisions made in those forums are carried through to closure. Your remit is what happens in the room — forum design, agendas, pre‑reads, decision capture, and follow‑through — and the calendar of forums, planning cycles, and decision points that connects them.

One week you're building the narrative and data behind a board deck with the executive leadership team; the next you're redesigning a cadence that is consuming more executive time than it returns, or scoping a special project that arrived without a brief, an owner, or a definition of done. You'll work directly with stakeholders at every level across Product, GTM, Finance, and Engineering — from individual contributors who own the underlying work to the executives accountable for it — and you'll be expected to bring structure to problems that show up without any.

Early on, your impact will come mostly from the structure, materials, and follow-through behind our leadership forums, with a clear path to owning more of the live facilitation as you build relationships with the executive team.

This is a full‑time position based out of our New York office. Our hybrid work model offers a blend of remote flexibility and in‑person collaboration, including two days in the office each week to connect and build as a team.

This position reports to the Director of Business Operations & Chief of Staff to the COO.

Executive Rhythm of the Business

Own and maintain the integrated calendar of executive forums, planning cycles, and decision points.

Own end‑to‑end preparation of board materials: build the storyline, partner with Finance and department leaders on the underlying data, and manage review cycles with the ELT.

Partner with the COO's Executive Assistant, who owns scheduling and logistics, so content and logistics stay in lockstep.

Help run the quarterly ELT Strategy Days: topic selection, agendas, pre‑reads, facilitation materials, and clean capture of every decision with a named owner and date.

Shape Strategy Days around the priorities most likely to propel the business forward rather than a standing agenda.

Carry decisions and action items out of each session, drive them to completion with the accountable ELT member and their department operations team, and bring unresolved items into the next session.

Help run the weekly ELT meeting: topic selection, agendas, pre‑reads, facilitation materials, and clean capture of every decision with a named owner and date.

Track decisions and action items across both, drive them to completion with the accountable ELT member and their department operations team, and bring status and open items back into the next session.

Lead and facilitate recurring engagement with the SLT — VPs and above — to leverage their perspective and influence, and keep them abreast of happenings across the business.

Take on ambiguous, cross-functional initiatives assigned to the COO Office, from initial framing through delivery. Structure new work quickly with a clear charter: problem statement, success measures, decision rights, stakeholders, and timeline.

Drive projects to measurable outcomes without formal authority, influencing peers and executives across functions.

Transition completed initiatives to a permanent owner with the documentation and mechanisms needed to sustain them.

Proven experience (5+ years) in program management, business operations, strategy, or chief of staff roles, supporting stakeholders at all levels, up to and including senior executives.

Demonstrated ownership of executive or board‑level forums: you've designed agendas, produced pre‑reads, captured decisions, and made follow‑through stick.

Comfortable with data — able to work in spreadsheets, run ad hoc analysis, pressure‑test numbers from other teams, and translate results into a clear recommendation.

Experience with program management tools and methodologies, and a demonstrated ability to run multiple concurrent work streams without losing detail.

Use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to research, author, review, and synthesize operational artifacts such as board narratives, process documents, and executive updates.

Build repeatable AI workflows — prompts, skills, or agents — rather than treating AI as a one‑off drafting tool.

Bonus Skills

Experience preparing board materials at a private, VC‑or PE‑backed company.

Familiarity with BI tooling (Looker) and basic SQL.

Light scripting or low‑code automation experience for building internal tools.

Prior experience in B2B SaaS, with working fluency in ARR, NRR, pipeline, and margin.

100% employer‑paid medical insurance

Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off

RSU stock grants*

Professional development and training opportunities

Company virtual happy hours, free food, and fun team‑building activities

Monthly cell phone stipend

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents.

*Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world‑class company to better serve our customers, our people and our communities.

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If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. Your request and any information provided will be kept confidential and will not impact your candidacy.