Head of Operations & Business Management

The Noble 33 Hospitality and lifestyle company is seeking an Operations Manager for Sparrow Italia - MIAMI!
Sparrow Italia is a modern Italian restaurant from Noble 33, featuring an expansive menu consisting of comforting Italian and Mediterranean classics with creative twists. We offer a selection of pasta made fresh in-house daily and other wood-fired creations that exude bold flavors and high-quality, sustainable, and organic ingredients. The Operations Manager is responsible for assisting the General Manager with the overall operation of Sparrow Italia as well as overseeing Back of House functions. The Operations Manager works with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs. The Restaurant Operations Manager reports to General Manager

Assist with interviewing, hiring, training, development and retention of qualified employees.
Schedule, conduct, and document employee performance reviews according to standard operating procedure.
Become proficient in all job functions of both front and back of house employees.
Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state, and local regulations.
Become proficient in the use of all restaurant computer equipment, including Aloha, Ctuit, PlateIQ, Harri, Paylocity, Open Table,
Clear understanding of BOH operations.
Assist GM with training, coaching and development of management team in areas including: Company culture, systems, policies and procedures, personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques.
Identify, address, and document individual employee performance problems according to standard operating procedure.
Address customer complaints and problems effectively and courteously on an as needed basis. Ensure proper pars and inventory management systems are in place, keep active/running total/par. Manage labor dollars, controlling overtime and labor % according to budget. Ensure accurately monthly inventory is completed and turned in on time. Perform departmental Labor cost analysis and oversight
Weekly completion of Restaurant Payroll through Ctuit/Aloha and Harri
College degree in Business, Hospitality, or a Related field; Two to three years in a management position, preferably in an upscale or lifestyle brand hotel
Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Strong verbal and written communication skills in English
Available to work on call shifts, after hours, over weekends and on holidays.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Requires manual ability to use, carry, and operate all necessary equipment
Dental insurance
Health insurance
Life insurance