Head of Operations Management (m/w/d)

Job Category Operations , Managerial
Operations Manager
The Operations Manager oversees branch operations, client relationships, team performance, and profitability within the local market. This role leads field operations, ensures high-quality service delivery across architectural metal, natural stone, and specialty surface restoration, and partners with clients, sales, and internal teams to drive operational excellence and financial performance.

Operations Management

Manage daily operations, scheduling, labor planning, and equipment allocation.

Oversee the execution of metal and stone restoration, refinishing, polishing, repair, and surface maintenance projects.

Ensure jobs are completed safely, efficiently, on time, and to company quality standards.

Monitor labor utilization, project performance, and operational KPIs.

Manage fleet, equipment, inventory, and overall operational readiness.

Client Management

Serve as the primary point of contact for all clients.

Build and maintain strong client relationships while ensuring customer satisfaction.

Resolve service issues and conduct regular job site and client check-ins.

Partner with Sales and Solutions teams to support account growth and retention.

Hire, train, coach, and develop field and operations employees.

Establish clear expectations, accountability, and performance standards.

Conduct performance reviews, corrective action, and employee development planning.

Own branch profitability and monitor gross profit performance.

Manage labor costs, operational expenses, and job margins.

Support forecasting, labor planning, and budget management.

Strategic & Administrative Functions

Ensure compliance with company policies, safety standards, and reporting requirements.

Bachelor’s degree preferred or equivalent experience.

3+ years of operations leadership experience, managing metal restoration, stone restoration, architectural surface restoration, or specialty surface care operations

Strong leadership, client management, and problem­-solving skills.

Experience managing profitability, labor, and operational metrics.

Proficiency in Microsoft Office, especially Excel.

Ability to travel up to 30%.

Team performance and retention

Operational efficiency and quality compliance

Founded in 1996 in Charlotte, NC, SOLID® Surface Care, Inc. is the nation’s largest self-performing facility care company. Our well-trained teams deliver the highest level of cleaning, disinfecting, restoration, and maintenance for all hard and soft surfaces, while providing best-in-class client experience.

At SOLID, we care for our people by offering challenging opportunities, career advancement paths, competitive benefits, and flexible schedules. J-18808-Ljbffr Kids for the Future