Customer Service Officers

Overview Sun Auto Tire & Service
Turn Great Customer Service Into a High-Impact Career
Are you passionate about cars and customer service? Join our team as a Quick Lube Service Advisor at Sun Auto Tire & Service. We are seeking a friendly and enthusiastic individual to assist customers with their vehicle maintenance needs. Sun Auto Tire & Service, a nationwide leader in automotive services. The Quick Lube Service Advisor (QLSA) is responsible for creating lasting impressions and retaining guests by using interpersonal skills and knowledge of products and services. This role requires no previous automotive supervisory or mechanical experience, but the representative must be knowledgeable about automotive services and possess strong communication and organizational skills. The QLSA is responsible for providing exception service to our clients seeking quick lube and maintenance services. This role involves greeting customers, understanding their needs, managing appointments, and ensuring a smooth and pleasant experience. This position will be fully customer-facing and requires a friendly, customer-focused, team-oriented leader with eagerness to learn and grow.
Bonus
Benefits Closed Sunday
Competitive Bi-Weekly Pay
Tuition Reimbursement
6 Paid Holidays
Medical, Dental, and Vision Insurance
Life Insurance (Company-paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Essential Roles and Responsibilities Customer Interaction : Greet customers warmly, and promptly, and assist them with their service needs. Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction. Build trust and win repeat, loyal customers.
Service Recommendations : Present oil change options and additional services based on manufacturer recommendations and DVI documentation. Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history.
Referral Conversion : Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores.
Customer Communication : Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles.
Billing and Payment : Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
Maintain accurate records of customer interactions, services performed, and any follow-up actions required.
Coordination with Technicians : Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery.
Promotions and Offers : Inform customers about current promotions, discounts, and loyalty programs to enhance their service experience.
Ensure the customer waiting area is clean, organized, and stocked with necessary supplies and informational materials.
Address and resolve any issues or complaints from customers or team members promptly and effectively.
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Customer Service: Strong interpersonal and communication skills to provide excellent customer service and build positive relationships.
Ability to address and resolve customer issues effectively and professionally.
Sales Skills: Ability to recommend additional services and promotions to customers based on their needs.
Basic computer skills for scheduling, billing, and record-keeping tasks.
Working Conditions Environment : Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.
Schedule Schedule: Full-time position with potential for weekend and evening shifts.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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