Head of Compliance Operations (Remote)

At Clarest Health , we are a leading healthcare organization committed to transforming patient care through innovative pharmacy services and personalized medication management. Our mission is to deliver high-quality, patient-centered care by leveraging technology, industry expertise, and medication data analytics to improve clinical outcomes, streamline medication management, and drive cost-effective solutions.

At Clarest Health , we are a leading healthcare organization committed to transforming patient care through innovative pharmacy services and personalized medication management. Our mission is to deliver high-quality, patient-centered care by leveraging technology, industry expertise, and medication data analytics to improve clinical outcomes, streamline medication management, and drive cost-effective solutions.

We partner with healthcare providers and home-based caregivers to ensure the best care for every patient, enhancing patient health at every step. Our automated dispensing solutions and efficient pharmacy services improve the overall efficiency of healthcare operations while ensuring the highest standards of patient care.

We’re looking for a hands‑on operations leader to drive performance, quality, and patient impact in a fast‑paced, remote healthcare environment. As the MTM Operations Supervisor , you’ll lead a distributed team supporting Medication Therapy Management (MTM) services at scale - balancing operational execution, coaching, compliance, and service excellence while helping improve patient outcomes every day. This is an opportunity to lead high-volume healthcare operations, influence process improvement, and build a culture of accountability, engagement, and continuous growth.

Location: Hybrid (3 days in office, 2 days from home) - 4645 E Cotton Center Blvd STE 100, Phoenix, AZ 85040

Reports To: Director of Call Center Operations

Monday to Friday 8:30AM - 5PM MST (Local Arizona Time)

Comprehensive Medical, Dental and Vision Insurance

Free Virtual Care & Telemedicine - healthcare at your fingertips, anytime, anywhere

Referral Bonuses

Life Insurance

Clinical Operations Oversight and Execution

Ensure consistent execution of telephonic MTM workflows and related program requirements across a remote, high‑volume healthcare operations environment.

Oversee queue management, workflow distribution, and operational priorities to support service levels, timely execution, and effective escalation handling; partner with Workforce Management to align staffing, scheduling, and coverage with operational demand.

Performance Management and KPI Ownership

Own daily performance outcomes and operating rhythm for the MTM operations team, including productivity, quality, documentation accuracy, service levels, and attendance/adherence.

track performance trends and address risks early.

Use data and QA findings to identify root causes and implement corrective actions and coaching plans.

Provide regular coaching, feedback, and development support through virtual 1:1s, live monitoring, and skills reinforcement, with strong emphasis on accountability and performance improvement in a remote environment.

Train and onboard new hires; build readiness to work independently and consistently within required timeframes in a remote, metrics‑driven setting.

Support retention efforts by proactively addressing engagement risks, workload barriers, and performance gaps.

Address performance, behavior, and compliance issues directly and timely, following company policy and progressive discipline practices.

Foster an environment of professionalism, inclusion, and psychological safety where team members can raise risks, questions, and improvement ideas.

Compliance, Quality, and Patient Outcomes

Reinforce that results achieved at the expense of patient safety or quality are unacceptable.

Participate in and/or lead quality improvement initiatives and cross‑functional projects.

Escalate patient safety risks, quality concerns, and compliance issues promptly.

Must adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Experience in regulated healthcare operations such as MTM support services, pharmacy operations, PBM operations, healthcare contact centers, care coordination operations, telehealth operations, or similar service environments.

Supervisory or people leadership experience in a healthcare operations environment, including coaching, performance management, and onboarding/training; experience leading remote or distributed teams in metrics‑driven settings is strongly preferred. Experience leading LPNs, clinical staff, pharmacy technicians, or other healthcare operations teams is valued.

Experience operating in a metrics‑driven environment with accountability for KPI performance, quality monitoring, and using data/QA findings to improve execution.

Proficiency with healthcare operations systems and standard office tools (for example, documentation platforms, operational dashboards, timekeeping tools, and Microsoft Office.

Proven leadership experience managing remote or distributed healthcare operations teams in a fast‑paced, metrics‑driven environment

Strong coaching and performance management skills, including delivering feedback, accountability, and employee development

Ability to manage and improve key operational KPIs, including productivity, quality, adherence, and service levels

Experience leading healthcare operations within a regulated environment while ensuring HIPAA compliance and documentation accuracy

Ability to analyze operational data, QA findings, and performance trends to identify issues and implement corrective actions

Excellent verbal and written communication skills with the ability to clearly communicate expectations, priorities, and performance feedback

Ability to foster accountability, professionalism, and collaboration across remote teams

Strong conflict resolution and employee relations skills, including handling difficult conversations and performance concerns professionally

Commitment to patient safety, service quality, and delivering a consistent patient‑centered experience

Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job.

#