Head of Business Operations - Remote

Why join usBrex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. OperationsOperations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.What You’ll DoAccount Servicing owns what happens to a Brex account after it's live: money applied against statement balances, billing terms changed, auto-pay kept working, points debited and granted, credit performance reported to the bureaus, and accounts closed cleanly. Payment application and wires. Refunds and offline collections (manual balance adjustments), with the controls that keep adjustment accuracy high and every entry defensible in an audit.Billing changes. Due date changes, billing frequency changes, payment extensions, and grace period requests in close partnership with GTM, Credit, and Deal Desk teams.Auto-pay management. Manual pay exceptions, penny-pull (micro-deposit) verifications, and funding source changes.Getting Brex set up correctly as a payee inside customers' third-party AP and procurement portals so invoices route, approve, and pay on time.The monthly bureau submissions, plus end-to-end disputes management at the accuracy and timeliness standard regulation requires.Account closures. Customer-initiated, legal, and Terms-of-Service closures, including final balance settlement and rewards true-up. Points debits and rewards grants. Points debiting, merchant categorization changes, audits and true-ups, and non-automated partner referral grants.Partner with Product and Engineering to cut average handle time and retire manual queues.Where you’ll workThis role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!Set and defend SLAs, quality bars, and capacity models across workflows that behave very differently from one another.Write and maintain the SOPs, QA sampling, and maker-checker controls that keep financial adjustments accurate and auditable.Be the escalation path for high-dollar, time-critical, and legally sensitive cases, working directly with Legal, Compliance, Collections, Treasury, Finance, Deal Desk, and CX.Requirements5+ years in financial services or fintech operations, including 2+ years managing people directly; hiring, performance management, and development.Hands-on ownership of a servicing, billing, payment, or credit operations queue where errors move real money, plus the controls experience that comes with it: reconciliation, QA sampling, maker-checker review, audit trails.A track record of process improvement you can quantify. Experience being the operational counterpart to Product and Engineering: writing requirements, aligning on priority, testing builds, and catching what the spec missed.Data fluency. You can pull, build, and defend your own numbers in SQL, spreadsheets, or BI tooling.This team handles legal closures, bureau disputes, and balance adjustments where the wrong call has financial or regulatory consequences.A well-defined point of view on where AI can and should be applied in scaled operationsBonus pointsDirect credit bureau furnisher experience: Metro 2 reporting, e-OSCAR, FCRA dispute handling, or data quality remediation.Commercial card, charge card, or business lending servicing background, as distinct from consumer.Working knowledge of wire and ACH (push and pull) mechanics, exception handling, return codes, micro-deposit verification, misapplied payment research.Rewards or loyalty operations experience, especially points liability, audits, true-ups, and clawbacks.Experience configuring a company as a vendor or payee in AP and procurement platforms (bill.Familiarity with support and ops tooling (Salesforce, Retool) and low-code workflow automation (Retool, Zapier, BackofficeCompensationThe expected salary range for this role is $119,328 - $149,160. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.Any outreach claiming to be from Brex via other sources should be ignored.