Parts Counter Sales (Automotive) - Full Time

Automotive Parts Counterperson / Parts Advisor Gordon Chevrolet | Garden City, Michigan
Full-Time | Monday–Friday | $18.00–$20.00 Per Hour Plus Monthly Commission
Gordon Chevrolet is hiring an Automotive Parts Counterperson / Parts Advisor to join our Parts Department in Garden City, Michigan.
We are seeking a dependable automotive parts professional with strong parts-lookup skills, excellent customer service abilities, and experience supporting technicians, service advisors, retail customers, wholesale accounts, body shop operations, and online parts customers.
This position pays $18.00–$20.00 per hour based on experience, plus commission . No regularly scheduled weekends
18.00–$20.00 per hour based on experience

• Commission paid in addition to hourly wages
• BCBSM medical, dental, and vision insurance
• Disability insurance
• Complimentary life insurance
• Ongoing job training
• Professional and supportive dealership environment

The Automotive Parts Counterperson / Parts Advisor assists technicians, service advisors, retail customers, wholesale accounts, body shop personnel, and online customers with automotive parts sales, parts lookup, ordering, invoicing, and order fulfillment.
The ideal candidate has strong automotive parts knowledge, can accurately identify the correct parts using VINs and electronic parts catalogs, and can work efficiently in a fast-paced Chevrolet dealership Parts Department.
General Motors, Chevrolet, RevolutionParts, or other electronic parts catalog experience is preferred.
Assist technicians, service advisors, retail customers, wholesale accounts, body shop personnel, and online customers with automotive parts requests.
Accurately identify and look up parts using VINs, electronic parts catalogs, diagrams, and vehicle information.
Sell OEM automotive parts at the counter, over the telephone, and through online sales channels.
Process repair-order, retail, wholesale, body shop, and eCommerce parts transactions.
Use Tekion DMS and electronic parts catalogs for parts lookup, invoicing, billing, and order tracking.
Ensure parts are properly billed to repair orders, counter tickets, and customer invoices.
Inform customers and technicians about related parts, companion parts, available options, and current specials.
Locate unavailable parts through outside vendors and submit emergency orders when necessary.
Track and follow up on special-order, back-ordered, and will-call parts.
Notify customers, service advisors, technicians, and body shop personnel when ordered parts arrive.
Pull, stage, tag, and prepare parts for repair orders, customer pickup, shipment, or delivery.
Assist with automotive eCommerce orders by verifying part numbers, VIN fitment, availability, and shipping information.
Communicate with online customers regarding availability, backorders, shipping, returns, and fitment questions.
Review body shop estimates to confirm parts accuracy and pricing.
Process eligible parts returns and credits using the required documentation.
Assist with stocking, inventory accuracy, and lost-sales tracking.
Maintain organized records and a clean, professional parts-counter area.
Work cooperatively with Parts Department team members to provide prompt and accurate service.
Previous automotive parts-counter experience
Strong automotive parts knowledge and parts-lookup ability
Ability to identify and verify parts using VINs and electronic parts catalogs
Experience assisting technicians, service advisors, or automotive customers
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced dealership environment
Chevrolet or General Motors parts experience
Dealership Parts Department experience
RevolutionParts or automotive eCommerce experience
Wholesale, body shop, or collision parts experience
Shipping and online order-fulfillment experience
Gordon Chevrolet is an established Metro Detroit Chevrolet dealership serving Garden City and surrounding communities. Our employees receive competitive hourly compensation, commission opportunities, comprehensive benefits, ongoing training, and opportunities for long-term career advancement.
If you are an experienced Automotive Parts Counterperson, Automotive Parts Advisor, Dealership Parts Counter Associate, GM Parts Specialist, Chevrolet Parts Professional, OEM Parts Advisor, or Parts Sales Associate , we encourage you to apply.
Join Gordon Chevrolet and bring your automotive parts knowledge, customer service experience, and dealership expertise to our growing Parts Department.