Full Time Morning Concierge

Concierge Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. About the Role The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What You Will Do Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.

Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.

resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Interactions with guest will be in person, phone, FS Chat and by email.

Utilize a variety of software programs. Communicate with internal personnel and departments via radio, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.

Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for ResComm.

Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.

Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.

What You Bring Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services.

What We Offer Hourly: $28.88

Cigna medical and dental benefit options

401k Retirement Plans

Schedule & Hours Full Time availability

Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.