Head of Operations & Business Management

From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Director of Operations

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission to use the power of collaboration to create solutions that end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.

We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

The Director of Operations is responsible for supervising and overseeing the maintenance and continuous enhancement of Keys to Change’s assets. In addition to overseeing overall Key Campus buildings, maintenance, and construction projects of the Campus,, the Director of Operations will have a thorough understanding of (and ability to manage) mechanical systems, construction practices, preventative maintenance, and government regulations.

This position requires a comprehensive understanding of operations methods, and the need to increase profitability. Additionally, administers the physical operations of the campus and oversees general and preventive property maintenance, construction coordination, security, public safety, housekeeping, fire safety, utility systems management, and other contracted services.

This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, identifying and resolving human capital issues in conjunction with the Board of Directors’ policies and under the direction of the CEO.

Keys to Change fosters a mission-driven, equity-centered, and collaborative work environment where team members are encouraged to lead with purpose, think systemically, and bring both professional expertise and lived experience to the table. We embrace adaptive leadership, continuous learning, and collective responsibility in our shared pursuit to end homelessness.

Manage Security Contractor

Campus Security Operations Team (CSOT)

Oversee Campus Security Operations Team (CSOT), leading meetings, activity coordination, updates. Manage the IT vendor and the in-house IT technician.

Manage the purchasing and distribution of supplies

Manage submitted quotes and vendor agreements

Maintain Procurement Policy

Manage purchasing and inventory assets for Keys to Change needs.

Manage contracts with outside vendors and maintain records of all contracts, work orders, and budgets.

Establish internal policies, standards, and templates for working with vendors.

Negotiate continued cost reductions across the entire vendor base, managing risks such as financial viability, company compliance, & business continuity.

Fleet Management

Manage leasing and purchasing of fleet vehicles

Service and maintenance of the fleet

Licensing and Registration of the fleet

Manage Driver approval list and signed agreements

Construction and Project Updates

Develop and implement goals to maintain the day-to-day operations at Key Campus and any contracted programs, such as the Safe Outdoor Space.

Conducts frequent Key Campus checks of property and assets to ensure Key Campus is in good physical operating condition.

Maintain fire and life systems and periodic testing of equipment.

Ensure all plumbing, electrical, and generator systems in all campus buildings are maintained in good working order.

Manage all logistical/ information regarding Key Campus changes.

Review and maintain compliance planning within the organization’s master Compliance Plan. Will conduct annual risk assessments and ensure compliance with safety, zoning, and funding regulations.

Supervision

Managing the workflow of maintenance and facilities staff, creating team schedules and delegating tasks.

Assessing the work performance of employees and identifying areas that need improvement.

Ensuring that business goals, deadlines and performance standards are met.

Maintains staff by training and onboarding new hires to make sure they understand their roles.

Setting goals for workers and making sure they comply with the company’s plans and vision and developing personal growth opportunities.

Reporting performance records and evaluations to HR and senior management.

At least seven (7) years in Field; Experience managing contracts and budgeting.

Commercial construction and project management experience. Ability to identify and mitigate risks.

demonstrate personal responsibility and integrity; with a sensitivity to cultural diversity and lifestyles is essential.

Ability to handle sensitive material, maintaining the highest level of confidentiality.

This role is based at the Key Campus, which is the epicenter of unsheltered homelessness in Maricopa County. Staff operate in proximity to human suffering, community tension, and systemic failure, and also in the midst of profound resilience, daily breakthroughs, and opportunities for radical impact.

Keys to Change supports staff with a culture of care, adaptive leadership, and commitment to racial equity, healing, and justice, but this is not a remote, detached, or traditional nonprofit setting. It is frontline systems work at the intersection of policy, poverty, and possibility.

Using the Power of Collaboration to Create Solutions to End Homelessness

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

#