Server & Service Monitoring Lead

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
The Lead Server is responsible for providing dining and table services to residents and guests in the community's dining rooms and designated areas in accordance with Sunrise Senior Living standards. The Lead Server is responsible for training new servers, maintaining proper dining room set up, assisting in special events, monitoring appropriate checklists in support of the dining area cleanliness and readiness standards and assisting in table top inventories maintenance. Responsible for handling all food and beverages in accordance with sanitary procedures and standards and complies with all federal, state and local regulatory procedures regarding food service.
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. General Dining Service Duties
Provides support to the servers in the day to day operations of the dining room while maintaining a high quality, positive and safe physical and social environment for residents, guests and fellow team members.
Provides dining service training to new servers 10 Steps of Service.
Maintains knowledge of Daily and Always Available Menu items and can provide general description to the residents and guests.
Assists residents with menu selections and responds to pertinent questions about menu items.
Takes meal and beverage orders and serving requested items according to established guidelines Use tableside dining / meal suit.
Responds to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
Attends pre-meal briefing to gain knowledge of the meal and meal support activities.
Follows all local, state/provincial and federal policies regarding food handling.
Maintains standards of cleanliness, hygiene and health standards.
General Dining Room Duties
Performs dining room checklist inspections for dining room cleanliness and readiness and makes necessary adjustments as appropriate to maintain quality standards.
Performs and ensures dining room set-up and re-set of tables is in accordance with dining room procedures.
Supports the dining room decorum and etiquette standards.
Assists in table top inventories maintenance.
Resident Services
Reviews, reads, notates and initializes the Daily Log to document and learn about pertinent information.
Reviews Resident Diet Book, confidential Diet Board / Indicator, Data Card or Chart remove? Maintains and protects the confidentiality of resident information at all times.
Food Safety and Sanitation
Practices safe food handling at all times to prevent an outbreak of food borne illness.
Completes daily, weekly and monthly cleaning assignments.
Assists in dining room and surrounding areas for proper directional flow, organization and supplies placement.
Risk Management and General Safety
Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tagout procedures.
Training, and Contributing to Team Success
Commits to serving our residents and guests through our Principles of Service.
Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Building Customer Loyalty
Building Trust
Managing Work (includes Time Management)
Planning and Organizing
Quality Orientation
High School diploma preferred / GED accepted
Minimum of one (1) year experience preferred in fine upscale dining hospitality and / or full service senior living
Competent in organizational, time management skills
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon successful completion of required pre-employment screenings and health evaluations in accordance with applicable federal, state, and local laws. Covid 19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Variable Compensation No Bonus or Commissions