Head of Programme Management

This position is remote, and the candidate must be located in New York State, preferably in western or central New York. This position requires a significant amount of travel to conduct in-field work to coordinate the activities of the PaintCare program.
PaintCare has managed more than 90 million gallons of paint, stain, and varnish in 12 states and the District of Columbia. Responsible for overseeing PaintCare operations within an assigned region consisting primarily of western and central New York.
Conduct regular in-person visits to paint retailers and reuse stores, local government household hazardous waste (HHW) programs, and solid waste facilities, including transfer stations, landfills, and recycling centers.
Provide excellent customer service by establishing relationships and regularly contacting participating paint retail stores, local government partners, and other program stakeholders to troubleshoot and ensure satisfaction with the PaintCare program.
Ensure drop‑off sites are operating in compliance with applicable contracts and site guidelines. Identify potential paint drop‑off sites for recruitment. Explain how to become a PaintCare drop‑off site and evaluate suitability for partnering with PaintCare.
Set up new paint drop‑off sites by overseeing the onboarding process, which includes contracting, providing on‑site training, and coordinating paint collection and transportation services.
Determine underserved areas and facilitate PaintCare collection and paint giveaway events to meet program objectives.
Process large volume pick‑up requests from painting contractors, businesses, and other organizations as needed.
Place orders for signage and other point-of-sale materials as needed. Hand deliver point-of-sale and outreach materials to potential and current drop‑off sites. Monitor the use of these materials by sites.
Participate and/or table at community events such as Earth Day, retailer pro‑shows, and community cleanups.
Attend local, state, and national stakeholder meetings and conferences.
Provide local knowledge and insight to our internal communications team to improve regional community engagement initiatives.
Maintain a computer database of drop‑off site information including notes from interactions with sites and generate reports as needed. Ensure records are accurate to populate data for the annual report
Review and approve invoices related to program operations.
Experience with and/or knowledge of hazardous waste programs, services, and handling, especially local government HHW programs.
Familiarity with paint products and their applications.
Familiarity and comfort with paint users, particularly trade painters, contractors, paint retailers, and property managers.
Experience with and/or knowledge of retail operations and communications, including big box, chain, franchise, co‑op, and independent stores.
Experience with public speaking, training, and/or making presentations.

Ability to self‑motivate and work independently from home.
Willingness to travel extensively within the state to recruit sites, train retail staff, and distribute outreach materials. Occasional travel to Washington D.S. for training, conferences, or meetings is required.
Ability to receive and store bulk orders of point‑of‑sale materials, conference supplies, a booth kit, and other outreach materials for distribution to sites or use at conferences and events.
Proficiency with computers and typical office software.
Location and Travel
The employee will work remotely from home. Extensive travel throughout New York will be required to visit drop‑off sites and meet with local stakeholders. Overnight travel time will vary and may exceed 25% of the time.
This is a full‑time, regular position. PaintCare, through the ACA, provides generous compensation, benefits [401(k), vacation days, medical, dental, and life insurance], and reimbursement for travel expenses.
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