Full-Time Advocate

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. This is a full-time position, working with the Benefits Administration and Claims Advocacy teams and reporting directly to the AVP, Benefit Administration. The position requires day to day claims advocacy for multiple clients. Claim Advocates are expected to provide excellent customer service each day, handle standard claims issues for clients and their employees and provide senior team members with assistance complex appeals as needed.

Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
Verify completion and validity of claim forms
Calculate amounts of claims and submit for payment
Ensure all client data is entered into CRM System (SalesForce) in a timely manner
Knowledge of Medical, Dental, Vision Plans, and Flexible Spending Accounts required
Strong Microsoft Excel and PowerPoint skills
1-3 years of benefit administration or claims processing required

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. In addition to the base salary, this position may be eligible for performance-based incentives.