Head of Project Management

Job Description

This position will lead a variety of projects and teams to apply Business Transformation/Lean principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply Lean principles and tools to their daily work.

This is a Hybrid position at SJC Lab (4 days onsite, 1 day work from home)

Pay Range: $87,000 - $115,000/ year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

Medical/Prescription Drugs

Dental

Vision

Flexible Spending Accounts (FSAs)

Supplemental Health Plans

401(k) Plan - Company match dollar-for-dollar up to 5%

Employee Stock Purchase Plan (ESPP)

Supplemental Life Insurance

Dependent Life Insurance

Short- and Long-Term Disability buy-up

Blueprint for Wellness

Emotional Well-Being Resources

Educational Assistance

Paid time off / Health Time

Responsibilities

Provides support to key laboratory departments to ensure quality, service delivery, and cost savings targets are met

Spends significant time in the lab to learn processes, build relationships, and understand pain points

Collaborates with department leadership to review turnaround time, productivity, and quality metrics to drive improvements

Establishes a pipeline of continuous improvement projects that includes a mix of self‑led and mentored initiatives

Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

Leads projects

Leads projects through issues, roadblocks, and problems

Acts as a change agent to drive teams toward success

Guides team members to perform through issues and constraints

Owns projects

Owns the timeline, budget, resource constraints, and deliverables/results

Shifts between the big picture and the small‑but‑crucial details

Is prepared to roll up their sleeves and work through detailed issues

Manages projects

Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)

Communicates

Actively communicates with project sponsors and stakeholders

Establishes regular points of communication

Manages sponsor and stakeholder expectations

Delivers the expected results

Performs root cause analysis on project shortfalls and takes corrective action as necessary

Applies Business Transformation/Lean principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:

Identifying root causes of issues and designing solutions that address them

Defining, monitoring, and controlling processes

Understanding internal and external customer needs and designing solutions around them

Identifying the impacts from change and developing proactive change plans

Supports various teams to achieve their goals by facilitating on‑site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation

Coaches other employees on the use of various tools, concepts and practices foundational to Business Transformation/Lean in order for Quest Diagnostics employees to build self‑sufficiency, sustainability and scalability

Participates in Communities of Practice

Leads Business Transformation/Lean training classes

Documents business processes

Completes required continued learning

Qualifications

Required Work Experience:

Demonstrated experience (1 to 3 years) of leading projects from initiation to completion

Physical and Mental Requirements:

The normal performance of duties may require lifting and carrying objects

Frequent walking and/or standing.

Knowledge:

Working knowledge of SJC lab systems (SunQuest, Cognos, Atlas, QLS, etc.)

Demonstrated experience facilitating discussions or workshops

Some experience leading changes

Skills:

Problem‑solving skills

Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e‑mails, and memos

Demonstrated data analysis skills

Demonstrated ability to develop strong relationships with others

Ability to handle multiple projects simultaneously

Comfortable using Microsoft Word, Excel, and Powerpoint

Interpersonal skills

Decision‑making skills

Planning and organization skills

Results‑oriented

Creative

Persistent

Composed

Able to learn new concepts rapidly

EDUCATION

Associates Degree (Required)

Bachelor's Degree preferred

LICENSE/CERTIFICATIONS

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of constraints)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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