Installation, Maintenance and Repair Tech

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs
Responsibilities Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
Maintains a unity gain network
Fulfills FCC-required network tests
Performs all duties of Maintenance Tech I and II as necessary
Troubleshoots and repairs the distribution network from headend to customer's electronic devices
Maintains network integrity through preventive maintenance
Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
High school diploma or equivalent
Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; Ability to comprehend and operate appropriate testing equipment (e.g., BDS & BTS certification preferred
Fiber repair and troubleshooting experience
Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

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