Seasonal Concierge/Customer Service

CONCIERGE

Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY

Our Concierge team is the heart of our guests journey, crafting unforgettable experiences and elevating every stay to the extraordinary. As a Concierge, youll be the go-to expert, curating personalized itineraries, and delivering impeccable service. If you are passionate about hospitality and have a deep understanding of Napa Valley, this is your opportunity to shine!

ESSENTIAL JOB RESPONSIBILITIES

Curate personalized itineraries that showcase the best of Napa Valley
Build relationships with guests, understanding their preferences and delivering personalized service that goes above and beyond
Build and maintain strong relationships with local wineries, restaurants, and cultural establishments to ensure exclusive access and enhance the guest experience through personalized recommendations and tailored services
Connect guests with the best in dining, entertainment, and local culture, using your expert knowledge and insider access
Deliver exceptional service by anticipating guest needs and exceeding their expectations, ensuring every interaction is memorable
Coordinate exclusive services such as private tours, transportation, spa appointments, and reservations at Michelin-starred restaurants or VIP events
Collaborate with other hotel departments, including housekeeping, food and beverage, and management, to ensure every aspect of the guest experience is flawless
Upsell premium experiences, services, and amenities, enhancing guest satisfaction while contributing to hotel revenue
Ensure that every recommendation and service offered reflects the prestige and elegance of our hotels

REQUIRED QUALIFICATIONS

A deep understanding of Napa Valley, including its renowned wineries, restaurants, cultural attractions, and unique experiences
Familiarity with local events, festivals, and seasonal activities
Strong connections within the Napa Valley community, including relationships with local wineries, restaurants, tour operators, and other service providers
Ability to think quickly and creatively in response to guest inquiries, requests, or complaints, ensuring a seamless experience
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent written and verbal communication skills
Ability to handle multiple tasks, prioritize effectively, and work under pressure
Strong organizational and time-management skills
Detail-oriented with a high degree of accuracy in work
A positive, professional demeanor with excellent customer service skills

Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Estate Yountville is an equal opportunity employer.
(Minorities/Females/Disabled/Veterans)
Compensation details: 28-31 Hourly Wage
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