Head of Programme Management

We're committed to bringing passion and customer focus to the business.

Supervises assigned contract staff.

Programs are often large-scale in nature and require coordination of various stakeholders such as swim meets, youth/adult games and tournaments, special event rentals.

responds to inquiries, addresses complaints, grievances, emergency issues; Serves as liaison and works with community organizations and volunteer associations concerning current, proposed and future utilization, development, improvement and expansion of the City's programs, services and activities.

Recruit, train, supervise and evaluate assigned staff such as sports officials for youth and adult athletic programs, seasonal camp staff, lifeguards or volunteers.

Responsible for contract payroll.

Schedules facilities and appropriate activity supervision for programs in and outside of the tennis center.

Keeps inventory and maintains equipment for assigned programs.

Oversees and assists with program registration regarding lessons, leagues, camps, and tournaments, including class changes, cancellations, and refunds

Assists with front desk responsibilities, including program registration, booking for programs and facilities, equipment check-out and cash handling.

Coordinates daily and long-term facility rental contracts with user groups

Conducts tours of facilities and athletic sites.

Oversee tennis pro shop including managing inventory and providing racket stringing services

Serves as tournament director for all tennis and pickleball tournaments

Education, training, and Experience Guidelines

Bachelor's degree in a related field. Two (2) years of relevant work experience. Tennis facility management, operations, and maintenance principles.

City policies and procedures.

Supervisory and management practices and principles.

Recreation risk management principles.

Using computers and software applications.

Communicating effectively, both orally and in writing.

Resolving customer complaints and concerns.

Reading journals, memos, and other documents.

Writing letters, memos, reports, instructions, promotional material, and other correspondence.

budget management.

Analyzing statistical data; interpreting policies, procedures, and City ordinances.

Valid Class "C" Texas driver's license required. American Red Cross Adult and Pediatric First Aid, CPR and AED certifications required within first 6 months of hire.

Programming occurs in an outdoor environment. Ability to work nights and weekends as necessary.

Regular-Full time