Head of Project Management

Project Manager

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

The Project Manager position reports to the Division Vice President of Long Term Care and Operations Support. The candidate is responsible for leading teams to deliver projects that span across one or more technology and business units. Identifies and realizes business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality. Effectively communicates and collaborates with all levels of the organization to achieve broader insights into managing work streams and outcomes.

Manage and execute on key projects and programs to ensure that deadlines are met, potential roadblocks and risks anticipated, escalated, and solved for.

Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility by working with project technical leads.

Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues.

Quickly evaluate and prioritize projects based on changes in needs, resources, roadblocks, and deadlines.

Translate relevant, actionable information to be digestible by multiple audiences (project-level resources to executives).

Facilitate project meetings and working sessions, bringing together the right cross-functional team members to monitor project progress, keep each other accountable on commitments and deliverables based on the schedule, and quickly and proactively identify recommendations and solutions to resolve project challenges, consider alternatives, and resolve issues.

Minimum of 5+ years of project management experience

Experience creating GANTT charts, data visualization

Agile practitioner mindset with an understanding of common Agile practices, service-oriented environments, and iterative development practices

Proven record of high performance and substantial achievements in your past positions

Demonstrated ability leading large, complex enterprise projects, particularly those involving a significant degree of change across the organization

Exceptional analytical and quantitative problem-solving skills with strong Excel and PowerPoint skills

Travel as needed (less than 25%)

Associates at Touchpoint are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off (varies by site/state), personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs).