Managing Head of Retail Sales

Pro Sales Manager
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Pro Sales Manager (PSM) is responsible for leading a team of Pro Account Representatives to drive outside sales and profitability growth through Managed Accounts for a market. They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams. Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.
20% Execution - Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Conduct weekly sales updates, monthly and quarterly business reviews

• 40% Leadership - Provide direction and guidance to Outside Sales team on all aspects of regional professional sales; Coaching and training of Pro Account Representatives by making customer visits and managing Salesforce.20% Planning - Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets
• 20% Providing Excellent Customer Service - Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs

This position typically reports to Regional Pro Sales Manager
Travel Requirements:

~ Typically requires overnight travel 5% to 20% of the time.

Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working knowledge of Microsoft Office Suite

• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• 4 years account management/sales management experience
• 4 plus years home improvement or home building industry experience
• Successful professional growth in a high paced retail environment

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

~Preferred Years of Work Experience:

~ Builds Networks
Customer Focus
Builds effective partnerships throughout the organization; Demonstrates commitment to inclusion in staffing, training and development; Functional Competence: Understands the unique needs of the professional customer; Working knowledge of IBM computer system used by The Home Depot stores