Full Time - Client Services Rep

Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team!

Schedule: Full-Time | Flexible Scheduling | Rotating Saturdays

Are you a driven Client Service Representative looking for more than just a front-desk job? At Mundelein Animal Hospital, we're more than a veterinary practice; we're a veterinary family. We've proudly served the Mundelein, IL community with exceptional small animal care for decades, and we're seeking a Client Service Representative (CSR) with 1-2+ years of experience to join our team.

Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.

We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.

Mundelein Animal Hospital is part of the NVA network, which believes in servant leadership and hospital autonomy. NVA supports us behind the scenes so we can stay focused on what matters most; Our culture is uniquely ours: collaborative, supportive, and community-driven.

We prioritize low-stress, fear-free interactions for pets, clients, and staff.

Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.

providing compassionate, knowledgeable, and friendly service.
Scheduling & Sales Support
Hospital Support
Manage phones, emails, and in-person check-ins with professionalism and empathy.
Assist in training or mentoring new CSRs if you're interested in leadership.
Contribute ideas to improve workflows, client experience, and front-desk efficiency.
1-2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred).

• Hourly: $16.00-$20.00
• Health, Dental, and Vision Insurance
• 7 Paid Holidays + 3 Sick Days
• 2 Floating Holidays
• Short Term Disability
• Ongoing training and professional development opportunities
• 401(k) retirement plan options

Apply today to join the team at Mundelein Animal Hospital and take the next step in your Client Service career!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
We'll always reach out via verified LinkedIn profiles or emails ending in @nva.All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.