Host - The Tap Room (Full Time & Part Time)

Taproom Host

The Taproom Host is responsible for providing an amazing first impression to each guest as they enter Big Grove. This is achieved through what we call Relentless Hospitality and our hospitality standards. Our Hosts should have strong attention to detail, a positive attitude, and the ability to multitask in a fast paced environment. As a standard, Front of House new hires start at the taproom host position as it is the starting point to learn the operations of the front. Opportunities for other Front of House positions form from there and are based on core values, work ethic and KSAs.

Big Grove Hospitality Standards

I am empowered to deliver Relentless Hospitality.

I am the greatest host of the greatest house party. Host the greatest weirdest house party)

My professional appearance, language and behavior. ABCD - Always Be Collecting, Creating, and Connecting the Dots) As a standard, Front of House employees are hired for and will learn all aspects of what it takes to run a successful service. Our FOH roles include: bartender, server, host, merch utility, shift manager, and runner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hosts are the first point of contact for guests into Big Grove and shape the customer's entire experience. Customers must be greeted warmly and enthusiastically.

Address guest inquiries, handle complaints or special requests.

Manage the taprooms seating plan efficiently to even the flow of service and optimize table turnover, all while taking guests comfort and preference into account.

Keep host stand and adjacent areas clean, tidy & organized

Restock to-go beer and assist in the merchandise store as needed

Answer phone calls, and answer customer questions, and take call-ahead or reservation requests.

Utilize Toast Tables software to initiate and maintain waitlists. Customer focused.

This position operates in a hospitality/ brewery environment. Full time and Part time positions may be available. The business is open 7 days a week during many different parts of the day. Evening and weekends are a key requirement.

Travel

High school diploma or equivalent.

~Big Grove Brewery