Head of Project Management and Resourcing

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

Job Description This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness.

Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements.

Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

Responsibilities Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators

Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance

Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion

Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution

Supports the adoption and sustainment of change initiatives and helps assess adoption risks

Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

Managerial Responsibilities This position may also have responsibilities for managing associates. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Delivers clear and concise messages that motivate, convey the \"why\" and connects contributions to business results.

Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach: Knows and develops team members through coaching and feedback.

Financial Steward: Manages expenses and demonstrates an owner's mindset.

Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

LOB Job Description This job is responsible for the accurate, consistent, end-to-end capture of current-state operational workflows on behalf of the Horizontal Strategy team within Retail Credit Operations (RCO). Key responsibilities include documenting how data moves through operational processes, from upstream sources through downstream outputs, with full visibility into data provenance, decision points, and exception handling. The Operations Project Consultant functions as a procedural forensic accountant , producing a complete and faithful factual record of how a process operates.

Job expectations include engaging directly with operational subject matter experts to understand their process while remaining resilient to the vocabulary of existing systems, ensuring every workflow is documented to a common standard of syntax and methodology. This role captures the \"what\" and the \"how\" of a process with completeness and accuracy, establishing the disciplined, data-focused foundation on which downstream normalization, capability alignment, and horizontal technology design depend. The role offers broad cross-functional exposure across multiple businesses, products, and functions.

Required Qualifications Maps workflows & data from upstream sources through downstream outputs

Proficient in Visio or similar process mapping software

Proficient with Microsoft products including excel and ppt.

Controls Management

Issue Management

Project Management

Change Management

Policies, Procedures, and Guidelines Management

Process Management

Process Performance Measurement

Shift 1st shift (United States of America)