CyberSecurity/SysAdmin

Reports to: Information Technology Manager

We believe in building lifelong partnerships, providing high performing equipment and value-added solutions. Under general direction, the System Administrator installs, maintains, and supports the company’s IT infrastructure, including computers, peripheral devices, application software, and communications equipment. This role provides advanced technical support, works independently on complex issues, and manages multiple priorities in a deadline-driven environment.

Installs and maintains personal computers and related peripheral equipment for all information technology users within the company. This includes hardware, operating systems, and specific application software.

Responsible for acquisition, deployment, management, and support of all client based information technology assets. This includes desktops, laptops, cellular telephones, office telephones, paging systems, copiers, etc.

Responsible for acquisition, deployment, management, and support of all client based information technology software systems. This includes M365 and other business application software.

Willingness to learn application software specific to the business.

Supply technical support for all CAD/SolidWorks/PDM software, acting as a focal point for queries from multiple users and interfacing with internal IT and external vendor support.

Responsible for the development of standard software deployment procedures, configurations, and packages.

Performs helpdesk services for internal customers; provides effective solutions to customer problems in a professional and timely manner. This includes the development and maintenance of IT-related procedures and general usability instructions.

Assists with planning, implementation and configuration of infrastructure hardware and software, within area of responsibility, to include monitoring and maintenance of telecommunications, voicemail, and network switches.

Provides preventative maintenance, disaster recovery, and other network-related functions, as needed.

Collaborates with colleagues for the setup and connection of user to network and phone system and provides initial training; Advises appropriate personnel of the implications of new or revised applications/databases. Performs necessary investigation, analysis, and evaluation to determine project feasibility.

Participates in certain aspects of user consulting, system analysis, general system design, and detail system design.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Strong systems administration and technical support skills.

Ability to diagnose and resolve hardware, software, network, and user-access issues.

Working knowledge of Microsoft 365, Active Directory, operating systems, and endpoint devices.

Strong customer service orientation and ability to support users professionally and effectively.

Commitment to documentation, process consistency, and continuous improvement.

Awareness of cybersecurity best practices and data confidentiality requirements.

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; Minimum of 3–5 years of experience in systems administration, network support, or IT infrastructure support.

Experience administering and supporting Windows-based systems, personal computers, peripheral devices, application software, and communications equipment required.

Experience with Microsoft 365, Active Directory, user account management, hardware/software troubleshooting, and basic network support preferred.

Our three facilities operate by secure entry, are well lit, air temperature controlled for comfort, and clean with low noise. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, and use hands and fingers to operate a computer, telephone, and routine office equipment.

Physical movement is required to inspect, touch, bend, reach, stoop, kneel, crouch or twist for the purpose of installing or maintaining equipment.

Capacity to wear personal protective equipment such as safety glasses, ear protection, and hard hat as needed.

Status: Full-time, nonexempt

Travel: None

Work Authorization/Security Clearance/Confidentiality: Must be authorized to work in the United States and adhere to CMD’s confidentiality agreement(s).

EEO Statement: CMD Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, parental status, gender identity or expression, political affiliation, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.