Banker Full time position

The Universal Banker is responsible for delivering exceptional customer service,
building relationships, and supporting the branch’s sales and operational goals.
This role combines teller and platform responsibilities, including processing
transactions, opening accounts, and offering tailored financial solutions. By
serving as a trusted resource for customers, the Universal Banker contributes to
a positive banking experience and branch success.

Customer Service & Sales:

* Provide a welcoming and professional experience for all customers, assisting
with inquiries and resolving issues promptly.
* Build relationships by understanding customer needs and recommending
appropriate banking products and services.
* Promote bank products and services to achieve individual and branch sales
goals, including accounts, loans, and other financial solutions.
* Educate customers on digital banking options and self-service tools to
enhance their banking experience.
* Maintain knowledge of bank products, services, and promotions to provide
accurate and helpful information.

Transaction Processing & Account Support:

* Perform teller transactions, including deposits, withdrawals, transfers, and
payments, with accuracy and efficiency.
* Assist customers with account openings, updates, and closings, ensuring
compliance with bank policies and procedures.
* Identify opportunities to deepen customer relationships by cross-selling or
upselling additional products and services.
* Monitor and maintain cash drawer accuracy while following established
cash-handling procedures.

Operational Support & Compliance:

* Ensure adherence to bank policies, procedures, and regulatory requirements,
including security and fraud prevention protocols.
* Participate in operational tasks such as ATM balancing, night deposit
processing, and maintaining branch supplies.
* Monitor and escalate any suspicious account activity or potential risks to
management as needed.
* Maintain organized and accurate records to support branch audits and
operational reviews.

Team Collaboration & Development:

* Collaborate with branch team members to ensure seamless service delivery and
achievement of branch goals.
* Assist with training and mentoring new team members as directed by
management.
* Participate in branch meetings and training sessions to stay informed of
updates and best practices.

Job Qualifications/Requirements

Education/Credentials

* Minimum Education Level: High School Diploma

Skills

• English: Written: Advanced Verbal: Fluent
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational skills with a willingness to adapt to

The salary range for this full-time position is $21.63 - $27.88 hourly + bonus +
benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not
discriminate on the basis of race, color, gender, religion, age, sexual
orientation, genetic information, national or ethnic origin, disability, marital
status, veteran status or any other basis protected by federal, state, or local
law.