Client / Customer Care Rep

At ATB, we exist to make it possible for our clients, team members and communities. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

We're on a continuous journey to build the most flexible and inclusive programs.

We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner, and building meaningful relationships with our clients. You'll take the time to understand their financial needs, offer personalized solutions, and connect them with the right resources. This role requires Saturday shifts on a rotating basis.

This role is based out of the Strathmore branch, but on occasion may be required to travel to neighbouring branches.

Accountabilities Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance.

Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease.

Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.

Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets.

Skills, Experience & Requirements Flexible and collaborative team player with a passion for helping others.

Grade 12 graduate (post‑secondary business courses an asset) and strong numerical aptitude.

Proven customer service and/or sales experience.

Familiarity with personal lending services and products is a plus.

Preference given to candidates with previous banking experience.

We encourage candidates from all work backgrounds, equity‑seeking communities and experience levels to apply. We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

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