Head of Programme Management

Program Director - Recover Services Location: Employment Type: Full‑time.
Job Summary As a Program Director, you will provide strategic leadership and operational oversight for behavioral health and community‑based programs that positively impact individuals and families. The role requires a collaborative leader passionate about service excellence, staff development, regulatory compliance, and driving meaningful outcomes. Responsibilities include program operations, financial performance, quality initiatives, and team leadership while fostering strong partnerships with stakeholders, referral sources, and community organizations.
What You’ll Do Program Leadership & Operations Oversee daily operations, performance, and compliance of assigned programs and service areas.
Monitor key performance indicators (KPIs) and implement strategies to achieve operational and organizational goals.
Assist with grant management activities and ensure timely and accurate invoicing.
Review financial performance and ensure timely variance reporting and corrective actions when needed.
Support program sustainability through effective planning and resource management.
Quality & Compliance Ensure compliance with CARF standards, state regulations, licensing requirements, payer requirements, and organizational policies.
Conduct quality assurance reviews and monitor service delivery outcomes.
Ensure electronic health records and program databases are maintained accurately and timely.
Implement quality improvement initiatives to enhance service effectiveness and client outcomes.
Conduct performance evaluations and provide ongoing feedback and professional development.
Ensure staffing levels support quality service delivery.
Community & Stakeholder Engagement Build and maintain relationships with referral partners, funding sources, community organizations, and regulatory agencies.
Collaborate with Department of Mental Health offices, Vocational Rehabilitation providers, targeted case management organizations, and other stakeholders.
Represent the organization in community meetings, networking events, and partnership activities.
Service Delivery Support Conduct field observations and monitor service delivery practices.
Education, Experience, and/or Credentials Bachelor’s degree and either two years of relevant experience in a healthcare system or five years of behavioral healthcare experience.
Professional development and career growth opportunities.
Opportunity to build strong community partnerships and drive positive change.
Employment Requirements Successful completion of background screenings (criminal history, driving record, abuse/neglect registry, fingerprint screening) as applicable.
Completion of New Hire Orientation and all required onboarding training.
Completion of annual training requirements, including Relias and organization‑required certifications.
Ability to travel throughout assigned service areas as needed.
Position Perks & Benefits Paid time off for full‑time employees.
Health, dental, vision, retirement, life, and additional benefits.
Initial and ongoing comprehensive training.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

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