Customer Service Officers

Automotive Service Advisor Pugmire Ford of Carrollton is seeking an experienced, customer-focused Automotive Service Advisor to join our Service Department.

The Service Advisor is the primary point of contact between our customers and service technicians. This position requires strong communication, organization, follow-through, and the ability to manage multiple customers and repair orders in a fast-paced dealership environment.

We are looking for someone who takes ownership of their work, communicates proactively, and understands that providing an excellent customer experience requires accuracy, urgency, and consistent follow-up from write-up through vehicle delivery.

Responsibilities Greet customers promptly and professionally and assist with their service needs

Listen carefully to customer concerns and accurately document all requested services and vehicle concerns

Review recommended maintenance and repair needs with customers

Obtain proper customer authorization before repairs are performed

Maintain consistent communication with customers regarding vehicle status, pricing, delays, and estimated completion times

Respond to customer calls, messages, and follow-up needs promptly

Work closely with technicians and Service Department leadership to keep repair orders moving efficiently

Review completed repair orders for accuracy before customer delivery

Meet dealership expectations for customer satisfaction and CSI performance

Build long-term customer relationships through professional, honest, and dependable service

Qualifications Previous automotive Service Advisor experience preferred

Strong customer service and professional communication skills

Ability to multitask, prioritize, and stay organized in a high-volume service environment

Comfortable discussing maintenance recommendations, repairs, estimates, and pricing with customers

Strong computer and documentation skills

Medical, dental, and vision insurance

Ongoing training and development

Career growth opportunities

Join the Pugmire Team If you have automotive service experience, take pride in your work, communicate well with customers, and can successfully manage the responsibilities of a busy service drive, we want to hear from you.

Apply today to join the Service Department at Pugmire Ford of Carrollton.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.