Customer Care Concierge I, Full-Time

Hedden, Gunn, & Halka Plastic Surgery Center located in Birmingham, AL, where our plastic surgeons and medical staff are dedicated to helping our patients make positive changes in their lives. With a variety of surgical and nonsurgical treatment options, we are here to help paitents address numerous issues, such as signs of agining, spider veins, stubborn body fat, and more. To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link:

We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.

Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.

Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.

Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.

Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.

General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.

1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.

• Experience in patient/customer service, including handling sensitive or confidential information.
• Experience with scheduling, managing appointments, and working with practice management software is a plus.
• High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
• Strong customer service skills with a positive and empathetic attitude toward patients.
• Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
• Comprehensive Health, Dental, and Vision plans
• Paid Holidays and Vacation
• Ascend Aesthetic Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.

We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.

Hedden, Gunn, & Halka Plastic Surgery is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws