Client Services Rep - A

Route Service Representative
Shift: Mon - Fri, 02:00 PM - 09:00 PM PST.
The Route Service Representative (RSR) is the public-facing representative and ambassador of ***. This position is responsible for daily route operations, including the accurate tracking, sorting, storing, and transporting of patient specimens and materials such as supplies and results. The RSR ensures quality service while upholding company values and compliance standards.

Comply with all company policies and procedures, including timekeeping, attendance, vehicle safety, cleanliness, OSHA requirements, dress code, and code of conduct.
Safely and promptly transport specimens, supplies, reports, and materials to designated destinations.
Ensure all route tools and equipment are prepared prior to starting (e.g., scanner, logs, bags, coolers, dry ice, phone, keys).
Follow all documentation protocols for sensitive materials, including frozen or irreplaceable specimens.
Leave door hangers as needed and report service issues to supervisors for follow-up.
Communicate with Dispatch before leaving service areas to confirm all pickups are completed.
Attend and be punctual for all required meetings and training.
Maintain and care for company equipment (vehicles, scanners, phones); Gather and report customer satisfaction insights to logistics management.
Customer Focus
Performance Oriented

1 year of experience in customer service, logistics, or delivery-related role

Frequent travel required
Frequent use of phones and handheld devices
Effective communication skills in English
Visual acuity for detail and low-light environments