Receptionist Front Desk - EVENING SHIFT ONLY

Front Desk Agent
The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere.
Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. housekeeping, maintenance).
Payment and Billing: Handle cash, credit card, and other forms of payment in accordance with hotel policies. Ensure accurate billing and maintain a well-organized cash drawer and financial records. Lobby and Front Desk Management: Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. Assist with guest luggage and provide directions or information about hotel facilities and the local area.
Safety and Security: Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. Team Collaboration: Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Assist in training new front desk staff or interns as needed.
Additional Duties: Assist with administrative tasks, such as filing, data entry, or preparing reports. High school diploma or equivalent (required).
Associate's degree in Hospitality, Business, or related field (preferred).
Previous experience in a customer service or hospitality role (preferred).
Experience using hotel management software (e.g., Familiarity with handling cash, credit cards, and processing payments.
Ability to work in a fast-paced, customer-facing environment.
Knowledge of hotel amenities, local attractions, and services available to guests.
Ability to stand for extended periods and move around the front desk area.
Front Desk Agents typically work in hotels, resorts, or other hospitality establishments.
Shifts may include evenings, weekends, and holidays.
Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks.

The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment.