Front Desk Receptionist Evening/ Weekend Shift

Responsible Recruiter
Benefits: 401(k), 401(k) matching, bonus based on performance, competitive salary, employee discounts, flexible schedule, free uniforms, opportunity for advancement, training & development, wellness resources
Front Desk Receptionist
Hand & Stone Massage and Facial Spa is hiring for our Weston/Davie and Sunrise-Sawgrass locations. This is a sales-focused front desk role, not a receptionist-only position. You will help create a great guest experience, schedule appointments, sell memberships, and help keep the spa fully booked. Candidates may be considered for either location based on proximity, availability, and business needs.
Compensation and Benefits: $15$16 per hour base pay, $30 commission for every membership sold, monthly performance bonuses, team contests and incentives, complimentary massage or facial each month, employee discounts on spa services and retail products, paid training and ongoing coaching, growth opportunities into leadership and management roles, professional and supportive team environment
What You'll Do

Welcome guests and provide friendly, professional customer service
Answer phones and schedule massage and facial appointments
Check guests in and out accurately
Explain membership benefits and confidently ask for the sale
Sell spa memberships and meet individual sales goals
Recommend services, enhancements, and retail products
Call and text guests to book appointments
Confirm appointments and quickly fill cancellations
Encourage guests to prebook their next visit
Follow up with prospective members and past guests
Maintain a clean, organized, and welcoming front desk
Support massage therapists and estheticians during busy shifts
What Success Looks Like

Meeting membership sales and conversion goals
Booking appointments and helping keep the schedule full
Encouraging prebooking, upgrades, and retail sales
Providing an excellent guest experience
Maintaining reliable attendance and punctuality
Working well with the front desk and service provider teams
Schedule Requirements
Our busiest times are evenings and weekends. Applicants must be available to work: evenings, weekends, some holidays as needed. Schedules are based on the needs of the spa. Reliable transportation, dependable attendance, and punctuality are required.
Qualifications

Customer service, front desk, reception, retail, hospitality, or sales experience preferred
Comfortable recommending services and asking for the sale
Friendly, confident, and professional communication skills
Ability to work in a fast-paced, goal-driven environment
Comfortable using computers, appointment software, and point-of-sale systems
Reliable, punctual, and able to work assigned shifts
Spa, fitness, hotel, medical office, retail, or wellness experience is a plus
Bilingual English/Spanish is a plus
Growth Opportunities
Top performers may advance into: Lead Spa Associate, Assistant Spa Manager, Spa Manager
Join a growing, multi-location Hand & Stone team where strong performance is recognized and rewarded.