Dental Receptionist - Health Insurance

HealthPartners is hiring a Dental Receptionist at the Eden Prairie Dental Clinic.

High School diploma or GED
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical or dental receptionist, or medical/dental insurance processing
Two years experience in a customer service position
One year experience using data look-up and data entry functions on PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Experience working in a dental clinic.

Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal. Also requires adequate hand writing and manual dexterity skills.
The Dental Receptionist is, generally, the first point of contact for a patient seeking care in a dental clinic and shares responsibility with other staff for providing a satisfying experience for patients and other customers. The Dental Receptionist fields a wide range of questions about the operations of a clinic, facilitates the process of appointing the patient for care and collects payments for non-covered services at the point of service. To a large degree, the efficient use of resources in a dental clinic is determined by the effectiveness of scheduling patients. The Dental Receptionist is the position where the day-to-day execution of the clinic's scheduling process takes place.
Interacts positively and professionally with patients and other customer contacts, both in person and through phone communications.
Understands operations of the clinic and policies and procedures of the company to effectively, accurately and completely provide information to and obtain information from patients and other contacts.
When unclear, seeks assistance from care staff.
Determines that all patient insurance coverages are set-up appropriately in dental practice system.
Reconciles own charge, payment and account adjustment activities.
Participates in the work unit's efforts to share ideas and concerns and problem solving that lead to improved effectiveness of the work unit.
Assists co-workers in performing tasks within the scope of the receptionist position to equalize workloads and promote the smooth and effective function of the work unit.
Is capable of performing the duties of other dental clerical positions and to act on back up to these positions when necessary.
Collects data, tracks information and prepares reports as required.
May be called on by management of the clinic to perform other duties not specified here that are consistent with the skills and responsibilities of the position in order to meet patient needs.
We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.