Head of Media and Communications

Title and Summary Manager, Corporate Communications (LAC) Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Reporting to the Director, Corporate Communications, LAC, this high-impact, hands-on role delivers on Mastercard's regional external communications strategy across Latin America and the Caribbean, translating regional frameworks into execution. The Manager acts as a trusted counselor to business leads and extended members of the communications team, brings media and stakeholder engagement expertise, owns strong storytelling and execution skills, and the ability to navigate a culturally nuanced region while partnering across regional and global teams.
market operating model, serving as a key bridge between the regional and local market communications team.
Execute on the regional external communications strategy, aligned with global priorities and regional business objectives.
Lead storytelling across innovation, partnerships, financial inclusion, and digital transformation, applying the regional narrative and ensuring market-relevance is consistent with global/regional messaging.
Drive executive thought leadership for regional executives and visiting regional/global executives, including bylines, talking points, and briefing materials for news or industry forums.
Build paid and earned visibility across business, financial, technology, trade, consumer and policy media, developing story angles and press dossiers that are timely, accurate and tailored for LAC.
Advance regional crisis communications strategies and frameworks by maintaining the crisis playbook, and conducting ongoing monitoring and analysis, helping identify risks, inform response efforts, and protect Mastercard's reputation.
Lead communications initiatives for regional launches/ partnerships/ campaigns, including internal approvals for Mastercard-led, customer-led and joint announcements, research, sponsorships, events and business milestones.
Execute the region’s social media strategy for LinkedIn, and YouTube by developing channel-specific content across owned platforms, including the newsroom, using multimedia storytelling to engage audiences, support local markets, and advance business and reputation objectives.
Manage agency and vendor partners, providing clear briefs, strong creative direction, disciplined timelines and high-quality execution across the workstreams.
Use approved communications and AI tools to strengthen measurement, insights and reporting, improving planning, content development, media monitoring and reputation management.
Track and report KPIs for news performance and reputation and monitor agency performance against agreed KPIs.
All About You Proven communications experience across corporate communications, media relations, public affairs, journalism, agency or related fields, ideally within financial services, payments, technology, fintech or other regulated industries.
Strong knowledge of LAC’s news media landscape, with the ability to build trust, navigate nuances and balance local relevance with global standards.
Proven track record developing strategic communications programs that strengthen reputation, support business priorities and deliver measurable results.
Exceptional writing, editing and storytelling skills across varied formats, with the ability to simplify complex topics.
Strong business acumen and experience preparing senior leaders on communications initiatives.
Digitally savvy and visually minded, with experience using social platforms, analytics, measurement tools and approved AI solutions to enhance communications effectiveness.
Collaborative, culturally aware and highly organized, with strong project, agency and stakeholder management skills, with commitment to quality, sound judgment and disciplined execution.
local).
Data-driven mindset with focus on impact and performance.
Fluent in Spanish and English (Portuguese a plus).
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
S. observed holidays
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and on-site fitness facilities in some locations
If the fill date has passed, Mastercard intends to fill this position as soon as possible.

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